Help

Support

Support routing, ticket history and live chat depend on a connected support desk provider.

Account-specific issues: stuck deposits, withdrawal reviews, verification appeals.

Step-by-step articles for funding, order types, fees and API authentication.

Available to verified accounts once a support provider is connected.

My tickets

No tickets

Submitted tickets show status, assigned queue and last response time.

Why is my deposit not credited?: Deposits credit after the required network confirmations for that asset.
How long do withdrawals take?: Withdrawals queue for a risk review, then broadcast at the selected network fee tier.
Why is trading disabled?: Trading requires a connected matching engine and a verified, funded account.
Which assets are supported?: The supported asset list is published from the operations console once configured.